We are looking for a Guest Relations Executive to manage the guest experience across Stay®'s short-term rental portfolio. You are the first point of contact from booking confirmation through to check-out and review. Every issue resolved before it escalates, every stay ending with a five-star review. Fast response times, precise coordination with operations, and the composure that turns a problem into a positive interaction.

1. Manage inbound guest communications across Airbnb, Booking.com, direct channel, and WhatsApp
2. Send check-in instructions, welcome messages, and house rules to every guest ahead of arrival
3. Coordinate key handovers and access with the operations team
4. Respond to in-stay issues and escalate maintenance requests promptly
5. Handle check-out communications, deposit releases, and review follow-ups
6. Log all guest interactions in Guesty and flag recurring issues to the Director of Operations

1. Previous experience in guest relations, front office, or hospitality customer service
2. Fast, professional written communicator in English; additional languages are an advantage
3. Comfortable managing multiple active conversations simultaneously across platforms
4. Familiar with short-term rental platforms (Airbnb, Booking.com, or similar)
5. Available for shift coverage aligned to check-in and check-out times; some weekend availability required