We are looking for an Account Manager to own the owner relationship after a property has been onboarded to Stay®. You are the person owners call, the one who explains the monthly statement, and the one who catches a problem before it becomes a complaint. Attention to detail and calm under pressure are the baseline. Holding a relationship with someone whose asset you are responsible for is the standard.

1. Serve as the primary point of contact for a portfolio of property owners
2. Deliver and explain monthly owner statements clearly and on schedule
3. Conduct regular performance review calls: occupancy, revenue, and market positioning
4. Identify at-risk accounts early and work with operations to resolve the issue
5. Process owner requests: maintenance authorisations, booking overrides, rate adjustments
6. Work toward measurable retention targets across your assigned portfolio

1. Minimum 2 years in account management, client success, or relationship management
2. Comfortable reading and explaining financial statements and occupancy reports
3. Calm, direct communicator who can deliver difficult news without losing the relationship
4. Organised and self-directed: manages own follow-up without being chased
5. Experience with a CRM platform (HubSpot or similar); property or hospitality background an advantage